Privacy Policy

Last updated: March 2026

JMZ Realty Pty Ltd trading as JMZ Realty (ABN 73 668 822 802) (we, us, our) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information through jmz.com.au, our enquiry forms, communications, marketing activities and related services.

1. Who we are

Our contact details are:

JMZ Realty Pty Ltd
ABN: 73 668 822 802
Email: hello@paradisestayz.com.au
Phone: 07 55114968
Office: Shop K1/3113 Surfers Paradise Blvd, Surfers Paradise QLD 4217

Privacy contact: Privacy Officer
Privacy email: hello@paradisestayz.com.au

2. What personal information we collect

The personal information we collect may include:

• first name and last name
• email address
• phone number
• suburb, property preferences, area of interest and enquiry details
• information you provide in messages, appointments, calls or correspondence
• records of your communications and dealings with us
• marketing preferences and consent records
• technical and usage information such as IP address, browser type, device data, approximate location data, pages viewed, referral source, session activity and interaction data
• information collected through cookies, analytics tools, pixels and similar technologies
• any other personal information you voluntarily provide to us

We do not ask you to provide sensitive information through a general website enquiry form unless specifically requested.

3. How we collect personal information

We may collect personal information:

• directly from you when you complete a form, contact us, call us, email us, request information, register for updates, attend an inspection, or otherwise interact with us
• automatically when you use our Website through cookies, analytics tools, pixels and similar technologies
• from publicly available sources
• from service providers and platforms we use in connection with our business
• from third parties where permitted by law, such as property portals, referral sources, advertising platforms, technology providers or related entities

4. Why we collect, hold, use and disclose personal information

We may collect, hold, use and disclose personal information for purposes including:

• responding to your enquiries and requests
• communicating with you about properties, listings, inspections, appraisals and our services
• providing real estate agency, marketing and customer service functions
• managing our relationship with you
• sending administrative messages, confirmations and service-related communications
• where you have opted in or where otherwise permitted by law, sending direct marketing communications by email, SMS and phone
• operating, securing, maintaining and improving our Website, systems and services
• conducting analytics, reporting, audience measurement and advertising performance analysis
• customising content and improving user experience
• detecting spam, fraud, misuse and security incidents
• complying with legal, regulatory and record-keeping obligations
• establishing, exercising or defending legal rights

5. Direct marketing

If you consent, or where otherwise permitted by law, we may use your personal information to send you direct marketing communications about properties, listings, services, updates, events, promotions and opportunities that may interest you.

These communications may be sent by:

• email
• SMS
• phone call
• other electronic means

You can opt out of direct marketing at any time by:

• using the unsubscribe link in an email
• following the opt-out instructions in an SMS
• asking us not to call you
• contacting us using the details in this Privacy Policy

If you opt out, we may still send you non-marketing communications that are necessary to respond to an enquiry you made or to provide requested information or services.

6. Cookies, analytics and tracking technologies

We may use cookies, analytics tools, pixels and similar technologies to collect information about how users interact with our Website.

These tools may help us:

• understand Website traffic and performance
• improve Website functionality and content
• measure campaign effectiveness
• create or improve audiences for advertising
• better understand user interests and engagement

These technologies may collect or receive information such as your IP address, device data, browser information, pages visited, timestamps, actions taken on the Website and referral information.

You can manage certain cookie settings through your browser and, where applicable, through available consent or preference tools on our Website.

7. AI-generated, digitally enhanced and illustrative content

Our Website may contain AI-generated, digitally enhanced, virtually staged, artist’s impression or otherwise illustrative content.

These materials are used for general presentation, branding, marketing and illustrative purposes. Unless expressly stated otherwise, they are not intended to represent the exact current state or characteristics of any specific property or location.

We do not use AI-generated or illustrative Website content to change our obligations under applicable law, and users should make their own enquiries in relation to any property.

8. Who we disclose personal information to

We may disclose personal information to:

• our employees, contractors and related entities
• vendors, landlords, developers or other clients where relevant to your enquiry
• our CRM, database, form processing, email, SMS, call handling and marketing service providers
• our Website host, cloud storage providers, IT support providers and cybersecurity providers
• analytics, advertising and tracking platform providers
• professional advisers such as lawyers, accountants and consultants
• regulators, government bodies, law enforcement agencies or dispute resolution bodies where required or authorised by law
• any other person or entity where you have consented or where disclosure is otherwise permitted by law

Our key service providers may include:

• Hosting / infrastructure provider: Cloudflare

9. Overseas disclosure

Some of our service providers may store, process or access personal information outside Australia.

Where we disclose personal information overseas, we will take reasonable steps to require that recipients handle personal information in an appropriate manner, subject to the limits of our control and applicable law.

10. How we hold and protect personal information

We may hold personal information in electronic systems, cloud-based platforms, databases, email systems, CRM systems and limited physical records.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include:

• access controls
• password protection and authentication controls
• secure hosting and storage arrangements
• staff access restrictions
• system monitoring and security measures
• use of reputable third-party service providers

However, no data transmission or storage system can be guaranteed to be completely secure. You provide information to us at your own risk.

11. Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, for related legitimate business purposes, and to comply with legal, regulatory and record-keeping obligations.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it where appropriate.

12. Access and correction

You may request access to the personal information we hold about you, and request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading personal information.

Requests should be sent to:

Privacy Officer
Email: hello@paradisestayz.com.au
Phone: 07 55114968
Postal address: Shop K1/3113 Surfers Paradise Blvd, Surfers Paradise QLD 4217

We may need to verify your identity before processing your request. In some circumstances permitted by law, we may refuse access or correction, in which case we will explain our reasons where required.

13. Complaints

If you have a complaint about how we have handled your personal information, please contact us using the details below and provide enough detail for us to investigate:

Privacy Officer
Email: hello@paradisestayz.com.au
Phone: 07 55114968
Postal address: Shop K1/3113 Surfers Paradise Blvd, Surfers Paradise QLD 4217

We will review your complaint and respond within a reasonable period.

14. Third-party websites

Our Website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or terms of those third parties. You should review their privacy policies separately.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our Website with a revised “Last updated” date.

16. Contact us

If you have any questions about this Privacy Policy or our privacy practices, contact:

JMZ Realty Pty Ltd
Email: hello@paradisestayz.com.au
Phone: 07 55114968
Office: Shop K1/3113 Surfers Paradise Blvd, Surfers Paradise QLD 4217